Frequently Asked Questions
 

Frequently Asked Questions

Ticket Information

How can I buy tickets?

You have several options:

  1. Become a season ticket holder! There is a season ticket packages to suit every lifestyle and budget. Click here for more information on purchasing a season package.
  2. Purchase individual show tickets through Ticketmaster by phone at 1-800-745-3000 or online at www.ticketmaster.com.
  3. Purchase individual show tickets in person at the Centennial Hall Ticket Office during regular business hours. The Ticket Office is open Monday-Friday, 10am- 6pm.
  4. Purchase tickets at any Ticketmaster Retail Outlet.

I have never been to Centennial Hall. Can you describe the layout of the seating sections?

The Music Hall seats just around 2,500 people in a traditional seating arrangement with plenty of aisles and five sections of seats. The seating sections include the orchestra (floor level, rows A-Z and AA-KK) and a non-traditional mezzanine that continues from the rear of the orchestra with no overhang (rows A-S). View the Centennial Hall seating chart.

Can audiences of all ages attend shows at Broadway in Tucson shows?

We strive to make Broadway performances available to audiences of all ages. We are always sure to note if a performance contains mature subject matter, but leave the ultimate discretion up to the parent or guardian. Please also keep in mind that every person needs a ticket, regardless of age. There are no babes in arms allowed in the theatre.

Are booster seats available?

Centennial Hall does offer a limited number of booster seats. Simply ask an usher or ticket taker for a booster seat once you are inside the theatre. Booster seats are distributed on a first-come, first-served basis and quantities are limited.

How early can I pick up tickets that are held at Will Call and where is that located?

Tickets held at Will Call are available during regular business hours at the Centennial Hall Ticket Office, 1020 E. University Blvd.. The Centennial Hall Ticket Office is open Monday-Friday, 10am-6pm.

The Box Office at Centennial Hall opens ninety minutes before every Broadway in Tucson performance. You will need to show a photo ID to pick up your tickets.

Are there discounts for students?

Yes, we are happy to offer $10 student discounts for most performances to all full-time students (elementary school through college). Some restrictions apply and discounts are not available for all shows. Valid ID is required when purchasing these discounted tickets.

Are there discounts for seniors/military?

Yes, we are pleased to offer $5 off regular-priced tickets for seniors and members of the military (active and retired) for most performances. Some restrictions apply and discounts are not available for all shows. Valid ID is required when purchasing these discounted tickets.

Are there discounts for groups?

Yes! We offer discounts for any group of 10 or more for select shows. Remember to include family, friends, business colleagues, religious and community groups. We also offer discounts to groups of students. For more information on discounted group tickets, click here.

What are the provisions for patrons with special seating needs?

We have wheelchair and companion seating available for every performance and a reserved ASL section for those performances where interpretation is available (usually Saturday matinee performances). For special events, we require a minimum of three weeks notice to guarantee an ASL interpreted performance.

Tickets in either of these accessible sections can be purchased directly through the Centennial Hall Ticket Office at 1020 E. University Blvd. or by phone at (520) 903-2929, ext 0.

What are the provisions for hearing-impaired patrons?

For our patrons with a hearing impairment, Centennial Hall offers an Assisted Listening Device (ALD) for rent in the lobby before the performance. This system uses headphone technology to clarify and strengthen the sound system in the theatre. You will be required to leave a photo ID to rent the ALD device. There is no charge for the rental however quantities are limited, and the devices are distributed on a first-come, first-served basis.

Can my tickets be exchanged for another date or for a refund?

Exchanging tickets is a privilege that is reserved only for season ticket holders. We cannot issue refunds or exchanges for any other type of ticket. If you are a season ticket holder and would like to exchange your tickets, click here.

What if I can't make it to the show after all or have an extra ticket?

Invite a friend or neighbor! Once tickets have been purchased, we are unable to offer refunds.

What if I lose my tickets?

If you are a season ticket holder, we may be able to locate your seat assignment and accommodate you. In other cases, this may not be possible. Be sure to keep your tickets in a safe place as soon as your purchase them.

Coming to a Show

Where can I park?

Regular parking fees are $4 per event if purchased at the garage. Parking on Saturdays and Sundays is free of charge.* We encourage you to use Tyndall Avenue Garage for the most convenient parking. The Tyndall Garage is most easily accessed from Euclid Ave. at Fourth St.

Additional garages within easy walking distance to Centennial Hall are the Park Avenue Garage (at Park Ave. and Speedway Blvd.), the Main Gate Garage (at Euclid Ave. and Second Street), the Sixth Street Garage (on 6th Street between Highland Ave. and Park Ave.) and the Second Street Garage behind the UA Administration building (please refer to map below).

On-street parking is free after 5pm weekdays and all day on weekends.*

*Exceptions may apply. For further information, call UA Parking and Transportation Services at (520) 626-7275.

We will be arriving at Centennial Hall via bus/van/motorcoach. Where can we unload and park?

All overflow parking for buses/shuttles can be found off of E. Sixth St.

Route: From the front of Centennial Hall, proceed south on Park Ave. (turn LEFT onto Park Ave. from E. University Blvd.) and then east on E. Sixth St. (turn LEFT onto E. Sixth St. from Park Ave.).

The best options are: Lot 5078 - North of E. Sixth St. & Fremont Ave. (just west of Sixth St. garage) If lot 5078 is not available, Lots 7102/7103 - South of E. Sixth St. (between Park Ave. & Fremont Ave.)

For further information, call UA Parking and Transportation Services at (520) 626-7275.

When does the theatre open?

The lobby opens approximately one hour before each performance and the doors to the seating area open about 30 minutes before the performance. The exact time the seating area opens does vary by show, and is dependant on when the performers and technicians are done with their sound checks.

Where can I go to eat before or after the show?

University Blvd. has many great options for dining both pre- and post-show. Click here for information on Main Gate Square and all of the dining options.

Is photography permitted in the theatre?

No. For all performances, the use of photography, video recording, camera-phone recording and sound recording is prohibited.

Are mobile phones and beepers permitted in the theatre?

Mobile phones and beepers are allowed in the theatre, but please turn them to silent before the beginning of the performance. This is out of consideration for your fellow audience members and the actors.

Is smoking permitted in the theatre?

Smoking is not permitted the theatre.

May I bring refreshments into the theatre?

Refreshments purchased at Centennial Hall may be enjoyed inside the theatre.

I lost something at the show. Is there a Lost and Found department?

You may contact the Centennial Hall Front of House department at (520) 621-3341 and ask to be transferred to Lost and Found.

Theatre Etiquette

What should I wear to the performance?

Tucson is a casual town and theatre apparel ranges from very casual to very dressy. Come in whatever makes you comfortable and happy!

How early should I arrive if I have my tickets in hand already?

Generally we suggest arriving at the theatre 30 minutes before the show. This will give you enough time to find parking, purchase food, drinks or merchandise in the lobby, settle in your seat and read your event program.

What if I arrive late for a show?

If you are late, you will be seated at the discretion of the House Manager. Sometimes this means you will have to wait for a break in song or action to be seated. As a courtesy to other patrons and performers, we ask that you arrive at least 30 minutes prior to the beginning of the performance.

How long does the performance last?

Performance running times can be found on each show information page on the website. Most shows are over two hours long, many times with a 20-minute intermission.

For More Information

How can I be added to the mailing list or request a brochure?

Click here to sign up for E-lerts through Ticketmaster to receive e-mail updates on all Broadway in Tucson shows and special events.

You may also request to be added to our postal mailing list and receive a copy of our season brochure by emailing our general information address.

 
 
 
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